Verra Luxe Home — Shipping Policy
Effective Date: June 2026
At Verra Luxe Home, we take pride in delivering beautifully crafted, modern‑luxury décor directly to your door with care, transparency, and reliability. This Shipping Policy outlines how and when your order will be processed, shipped, and delivered.
Order Processing
All orders are processed within 1–3 business days after your order confirmation email is received. Processing times exclude weekends and holidays. Once your order ships, you will receive a shipping confirmation email with tracking details.
Estimated Shipping Times
Shipping times vary based on destination and warehouse location. Below are the standard delivery windows:
| Location | Estimated Delivery Time |
|---|---|
| United States | 5–20 business days |
| Canada & Europe | 5–20 business days |
| Australia & New Zealand | 5–25 business days |
| Central & South America | 5–25 business days |
| Asia | 5–20 business days |
| Africa | 5–25 business days |
During high‑demand seasons, delivery times may extend slightly.
Print‑on‑Demand (POD) Products
Some specialty items are produced on demand. Typical production time: 2–7 days Typical U.S. shipping time: 4–10 business days
Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear. If your order has not arrived within 6 days after receiving your shipping confirmation, contact us at support@verraluxehome.com and include your order number.
Order Changes & Cancellations
Orders may be canceled before they are processed and shipped. Once packaging and shipping begin, the order can no longer be canceled.
Delivery Issues
Incorrect Address
Orders that fail to arrive due to an incorrect address provided at checkout are not eligible for refunds.
Carrier Delays / Exceptional Circumstances
Delays caused by natural disasters, customs, or carrier disruptions are outside our control and are not eligible for refunds.
Marked as Delivered but Not Received
If tracking shows “delivered” but you did not receive the package, a claim must be filed directly with the shipping carrier.
Damaged, Incorrect, or Missing Items
If your item arrives damaged or incorrect, please contact us within 14 days of delivery with photo evidence. Approved claims will receive a replacement or refund.
If packaging is damaged but the product is intact, a claim must be filed with the carrier. If we do not receive a report within 14 days, the order is considered delivered in satisfactory condition.
Returns for Change of Mind
If you wish to return an item for reasons other than damage or defect:
- The item must be unused and in original condition.
- You are responsible for return shipping costs.
- A refund (minus shipping) will be issued once the item is received and inspected.
How to Request a Return, Refund, or Exchange
- Email support@verraluxehome.com with your order number and reason for the request.
- Include photo evidence if the item is damaged or incorrect.
- Once approved, you will receive the return address.
- Return the item and provide a valid tracking number.
- Once the return is confirmed in transit or received, we will issue a refund or ship a replacement.
Questions?
Our support team is here to help. Contact us anytime at support@verraluxehome.com.