Verra Luxe Home

Refunds & Returns Policy

Your satisfaction is our highest standard.

Verra Luxe Home stands behind every piece we offer — from the first sketch to the moment it arrives in your home. We believe that exceptional design deserves an equally exceptional experience, and that commitment extends well beyond your purchase. If something isn’t right, we’ll make it right — with the same care, attention, and grace we bring to every curated collection we create.

Our Return Philosophy

At Verra Luxe Home, returns are not transactions — they are conversations. We understand that bringing a new piece into your home is a meaningful decision, and we take it personally when anything falls short of your expectations. Every return is handled by a member of our Client Care team who will work with you directly, thoughtfully, and without friction. Our goal is simple: to ensure you love what you bring home, and to take care of you graciously when you don’t.

Eligibility for Returns

Items Eligible for Return

Unused condition — the item has not been assembled, installed, or used in any way.
Original packaging intact — all original boxes, wrapping, and protective materials are present.
Within 30 days of delivery — your return request is initiated within 30 calendar days of your confirmed delivery date.
Original tags and labels attached — all manufacturer tags, care labels, and Verra Luxe Home identifiers remain affixed and unaltered.

Items Not Eligible for Return

Custom and made-to-order pieces — items crafted specifically to your specifications (see Section 6).
Final sale items — items marked as final sale at the time of purchase (see Section 7).
Items showing signs of use, wear, or alteration — any damage, modification, or evidence of installation not attributable to Verra Luxe Home.
Items returned without a Return Authorization Number (RAN) — all returns require prior authorization from our Client Care team.

Condition Required

Original tags and packaging must be fully intact.
No alterations, repairs, or modifications of any kind.
Items must be clean and free of odors, stains, or marks not present at delivery.

If you are unsure whether your item qualifies for a return, simply reach out to our Client Care team — we will always do our best to accommodate you.

How to Initiate a Return

Our return process is designed to be straightforward and stress-free. Here is what to expect:

Contact our Client Care team within 30 days of your confirmed delivery date — by email at [support@verraluxe.com] or by phone at 1-800-VLH-HOME.
Receive your Return Authorization Number (RAN). Our team will issue your RAN within one business day. Please note that returns received without a valid RAN cannot be accepted or processed.
Pack your item securely in its original packaging. Include all original components, tags, and accessories. Write your RAN clearly on the outside of the package.
Ship your return using the prepaid label we provide for eligible returns — or, at your discretion, the carrier of your choice. We recommend insuring items of significant value.
Receive your refund or exchange within 5–7 business days of our receiving and inspecting your returned item. We will notify you by email as soon as the process is complete.

We inspect every return with the same care as when it left our studio. Every piece is reviewed personally before any refund or exchange is confirmed.

Refund Details

We process refunds promptly and transparently. Here is everything you should know:

Refund to original payment method. Once your return has been received and inspected, your refund will be issued to your original form of payment within 5–7 business days.
Shipping costs are non-refundable — unless the return is the result of our error, a shipping damage claim, or a verified product defect.
Exchanges. For exchanges, a new order is created as soon as your return is received and confirmed. We will reach out to guide you through the process.
Store credit. If you prefer, we are happy to issue store credit in lieu of a refund. Your Verra Luxe Home store credit never expires and may be applied to any future purchase.
International orders. For orders shipped internationally, customs fees, duties, and applicable taxes are non-refundable and are not the responsibility of Verra Luxe Home.

Damaged or Defective Items

We know how disappointing it is to receive a piece that has been damaged in transit or does not meet the standard you expected. We are sorry when this happens — and we take full responsibility for making it right.

Report within 48 hours of delivery. Please contact our Client Care team within 48 hours of receiving a damaged or defective item. We ask that you include clear photographs of the damage and your original order information.
We will arrange a remedy at no cost to you — whether that is a replacement, a professional repair, or a full refund. The choice will always be yours.
No return shipping cost. In all damage and defect cases, Verra Luxe Home will cover all return and replacement shipping charges.

Your trust is something we take seriously — and we will always make it right. Every piece is inspected before it leaves our hands, and when something slips through, we stand behind it completely.

Custom & Made-to-Order Items

Our bespoke and custom-configured pieces are among the most extraordinary things we offer — crafted specifically for you, to your exact specifications, by the artisans and makers we trust most. Because each custom piece is made uniquely for its recipient, custom and made-to-order items are not eligible for return or exchange unless the item arrives with a verified manufacturing defect or damage caused in transit.

We strongly encourage you to speak with our Client Care team before placing a custom order if you have any questions about dimensions, finish, fabric, color, or configuration. We are here to help you get it exactly right — the first time.

Final Sale Items

From time to time, select items are offered as final sale — typically as part of a curated end-of-season event or a special offering. Final sale items are not eligible for return, exchange, or store credit of any kind.

We mark items as final sale only when we are confident they represent exceptional value and quality. That said, we ask that you review your selection carefully before completing your purchase. If you have questions about a final sale item — its dimensions, material, or suitability for your space — our Client Care team is always glad to help before you buy.

Contact & Client Care

Our Client Care team is here to ensure your experience with Verra Luxe Home is nothing short of exceptional. Whether you have a question before you order, a concern about your delivery, or anything at all after your purchase — please do not hesitate to reach out. We respond personally, and we respond promptly.

Email: [support@verraluxe.com]

Phone: 1-800-VLH-HOME

Hours: Monday – Friday, 9:00 AM – 6:00 PM Eastern Time

Response Time: Within 1 business day — often sooner.

Our Client Care team is here to ensure your experience with Verra Luxe Home is nothing short of exceptional. We look forward to hearing from you.

Last updated: June 2026. This policy is subject to change without prior notice. The current version of our Refunds & Returns Policy is always available at verraluxehome.com/returns.