🌍 Shipping Coverage

Verra Luxe Home ships to customers worldwide. Orders are delivered to most countries, with a few exceptions where carriers cannot operate due to local restrictions or service limitations. If your location is not eligible for delivery, our team will notify you immediately after checkout.

📦 Order Processing Time

All orders are processed within 1–3 business days. Processing time includes order verification, quality checks, and packaging. Orders placed on weekends or holidays begin processing on the next business day.

If an item requires additional processing time, this will be noted on the product page.

🚚 Shipping Timeframes

Delivery times vary based on destination and carrier availability.

United States

• Estimated delivery: 7–15 business days

International

• Estimated delivery: 10–21 business days

These timeframes include transit only and do not include processing time. Delivery may be extended during peak seasons, customs delays, or carrier disruptions.

💰 Shipping Costs

Shipping costs are calculated at checkout based on destination, weight, and carrier rates. If free shipping promotions are active, they will be clearly displayed on the website and applied automatically at checkout.

📄 Customs, Duties & Taxes

International shipments may be subject to customs fees, import duties, or taxes once the package reaches your country. These charges are the customer’s responsibility and vary by region. Verra Luxe Home cannot predict or control these fees.

🔍 Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates may take 24–48 hours to appear depending on the carrier.

If tracking shows no movement after several days, contact us at support@verraluxehome.com and we will assist.

📦 Lost, Damaged, or Missing Packages

If your order arrives damaged, defective, or incomplete, notify us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or solution based on the issue.

If a package is marked “delivered” but you did not receive it:

• Check with neighbors or building management
• Verify the shipping address
• Contact the carrier directly

If the package cannot be located, contact us and we will help file a claim.

🏠 Incorrect Address or Failed Delivery

Customers are responsible for providing an accurate shipping address. If an order is returned due to an incorrect or incomplete address:

• Reshipment fees may apply
• Refunds for shipping costs are not available

Please review your address carefully before completing checkout.

🚫 Shipping Restrictions

We cannot ship to countries where carriers do not operate or where import restrictions apply. If your order cannot be fulfilled due to a regional restriction, we will contact you to arrange a cancellation or alternative solution.

💬 Need Assistance?

Our support team is here to help with any shipping questions. Contact us at support@verraluxehome.com.